• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Probook 470 G5
Microsoft Windows 10 (64-bit)

My wife's HP Probook 470 G5, cannot be charged and the battery is now completely discharged. Before that happened, I did manage to get the following information from the BIOS:

HP Probook 470 G5 i7-8550 @1.8GHzProd ID: 3CX10UT

[personal information removed]

What happens is as follows:

When I plug in the power adapter, the power LED flashes 8 times and then a short 9th flash. Then it goes dark. The battery is completely run down now so it will not even start and I cannot get into the BIOS to run the diagnostics on the power components.

What do you suggest?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.