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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Xpress C1860FW

For some time my Samsung Xpress C1860FW has been really iffy with power cycling to the home screen. Yesterday I decided to sit down with it and get all the hiccups out of it including updating the firmware. However, after I fixed the famous #A1-4111 "actuator motor failure" error. I found that the printer was simply stuck on the Samsung logo "please wait" screen. After power cycling it many times in a variety of different ways and getting nowhere, I angrily stared at the screen to discover there was text flashing on it for half a second before retrying to load.

 

As with user "Woogle", I had to record a video in order to read the message "UI Communication Error. The machine should be restarted for recovery". I restarted the printer several different ways but still got nowhere. Was thinking it needed to be factory reset, but when searching online only found ways to do that by having access to the home screen.

 

All this time I thought the printer just needed to be firmware upgraded, however the other poster from the original thread "Headnoiz" stated there was a board that needed to be replaced. I was unable to discover if the board resolved the issue or not so I am re-posting. As anyone that has found this thread knows, Samsung gave up on the printer and HP assumed the support role for it -only they don't.

I spent 45 minutes yesterday first finding a phone number for HP, then getting to someone to get another number for Samsung printer support. For them to tell me this printer is not supported  -like at ALL. No general questions, nothing. Was given a phone number for my nearest repair center. Called that and found the number was a non-working one. This printer has been used so little I haven't even gone through the original toner cartridges. It's simply unbelievable how piss poor HP's support is of a maybe 5 year old printer is.

 

If there are any owners of the same or similar printer models out there I'd appreciate any pointers or progress you have made with this issue as we're the only help we're going to get with this.

Original help thread is here. But it got locked.

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