• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-06-2020 04:54 PM - last edited on ‎07-13-2021 04:29 PM by Moderator

HP Recommended
Product: HP Smart
Operating System: macOS 10.14 Mojave

My HP Smart app suddenly will not launch. I tried uninstalling and re-installing, putting the app and associated folders in trash and emptying, shutting down and rebooting, and searching forums with no solution. When I try to download the app to reinstall, nothing happens. This is after multiple problems with both the software and the DeskJet 3755 printer. For example, the printer routinely fails to connect to the software, documents are not grabbed for scanning or don't scan straight, or the "scan unavailable" message appears.  Even when the app works, it takes several minutes to launch. After hours of searching online, HP will not even get on the phone until I waste more time here. When I entered the S/N, the website said "warranty expired", even though I bought the printer in Jan. of this year with an advertised warranty of one year.  When I bought the printer, the "technician" with whom I spoke failed to properly copy my address, and I never received the unit, necessitating multiple phone calls just to actually get the product for which I had already paid. HP's "customer service" is a disgrace.  Meanwhile, I have no working means of printing or scanning, and no apparent interest from HP in standing behind their products.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.