• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎01-12-2023 03:52 AM

HP Recommended

Hi all,

 

We have around 300 Poly webcams, mostly P5.

 

They’re configured in a hotdesk scenario, mostly windows with some Mac users.

 

Every camera defaults to a “anti flicker” refresh rate that causes flickering/wavy lines when in use.

 

Every time we use the cameras, users need to change the refresh rate in the Poly Lens software, which isn’t deployed widely either. 

As a default we use Teams, 99.9% of calls are Teams.

 

Is there a way we can force cameras into the right refresh rate?

 

It’s a terrible experience for all using them

1 REPLY 1

‎01-12-2023 05:34 AM

HP Recommended

Hello @EdAVUK ,

 

Welcome to the Poly Community.

 

This most likely would need to come into our support organization.

 

Poly an HP company is a USA-based company that potentially sets this to 60 Hz instead of the European 50Hz causing the flicker.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.