P15 Camera Stays Green After Call

Adam_in_DC · ‎08-23-2022

Studio P15

Software: 1.3.0.000397

After a Teams call, the light over the camera lens stays green, indicating that the camera is on, which is disconcerting. If I open Poly Lens, I can do a picture preview, and when I turn it off, the camera lens light goes from green to white, which I assume is standby mode.

I would expect, and like, for the camera to go into standby mode after any video call, which is what most webcams do - and not have to manually turn a lens or play with the software.

Any suggestions?

SteffenBaierUK · ‎08-23-2022

Hello @Adam_in_DC

please get this into our support organization.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question