• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎05-30-2022 05:06 AM

HP Recommended

Hi Poly,

 

Has a pre-prod firmware been pushed out to one of our devices? We had a Poly Studio USB unable to connect to Wi-Fi, so it was showing as disconnected in Poly Lens.

 

After checking the version on the device itself its showing as 2.0.0.001096 instead of 1.5.0.000896 which is extremely weird.

image

 

Reporting in Lens

 

image

 

3 REPLIES 3

‎05-30-2022 05:24 AM

HP Recommended

Hello @Goibs ,

 

Welcome to the Poly Community.

 

2.0.0 is the latest software as announced >here<

 

We found some issues with Lens Desktop upgrading so we pulled it from the support page. Lens in the cloud can still upgrade it.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-30-2022 05:35 AM

HP Recommended

Thanks Steffen, 

Looks like its been pulled from the cloud as well then.

 

image

 

 

 

 

Was this reply helpful? Yes No

‎09-05-2022 04:07 AM

HP Recommended

Yeah, I've had v2 pushed to several studios but this has now stopped and cannot update any others from Lens.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.