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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-31-2009 03:20 PM

HP Recommended

On my Deskjet F380 the ink cartridge light blinks and and E shows. Computer tells me there is an problem with the colour ink. Have inserted new HP cartridge and no result. Have pulled out  and checked both cartridges and print heads. Have followed instructions to unplug, reset etc. Have tried to print out test sheet but it won't do it. Have tried to realign but it won't print out the sheet you need.

Admittedly i have previously used refills with success and the current black is still a refill. When i put in a new colour refill, all this started. But now i've put in an HP, it still won't work!!

It drives me nuts when help guides tell you do do things like check its switched on, or the door is shut. but then give you no help with real problems!

 

PLEASE can someone out there give me some advice. I'm a school teacher and the new academic year is approaching very fast!!!

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