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‎04-03-2012 10:12 PM

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after an unsuccessful attempt by my parents to install a photosmart 5510 series printer on their acer aspire 7741-6426 notebook with Windows 7 OS.I uninstalled both the printer and the software that came with it using the uninstall tool each came with, then used the windows installer to remove the hp update and a help file that were showing in the programs and features window. upon re-start i was greeted with a "RunDLL" window stating "There was a problem starting C:\Program Files\HP\HP Photosmart 5510 series\bin\HPStatusBL.dll" i have since run the the removal tool for all in one printers(gr_uninst.exe) 4 times. error still persists. Although I do plan to reinstall this printer i would like to start with a clean slate. 

 Please help!

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