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HP Recommended
HP Pavilion Notebook - 15-p245
Microsoft Windows 10 (32-bit)

Since upgrading my HP laptop to Windows 10 my touchpad has completely stopped working. I currently use a USB mouse but this isnt a solution. 

 

First of all, when I unplug my USB mouse the pointer disappears completely. If I go into device manager in the 'mouse and other poiinting devices' section there doesnt seem to be an option for a touchpad.

 

I have installed the most up to date drivers for the touch pad off your website countless times. I have tried reinstalling Windows 3 times and nothing has changed.

 

I have had an on going conversation with Windows support for about 5 months and nothing has been resolved. I am incredibly disappointed with both HP and Windows for the lack of support and solutions to an update which was supposed to impove my computer experience.

 

Here is the link to my conversation with Windows regarding this matter. I'm attaching it for reference so you can read it and perhaps suggest alternative options which haven't already been suggested to me.

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/trackpad-no-longer-working-does...

 

 

 

 

 

Who Me Too'd this topic
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