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‎11-15-2016 07:36 PM - edited ‎11-15-2016 07:37 PM

HP Recommended
Product: HP ENVY 5642
Operating System: Microsoft Windows 10 (64-bit)

Bought the HP ENVY 5642 today and installed it wirelessly to my wifes PC fine with zero issues. I tried using the same install wizard on my PC and get all the way to Network Device Installation. It completes but in devices and printers it still has the generic printer icon and says Driver is unavailabe. Sometimes It finishes and says unsuccessful network installation. The printer is fully connected to the network and the configuration print showed no problems. I have uninstalled and reinstalled all software several times. I tried the HP Scan Doctor which tells me all the drivers aren't installed and just redownloads the installer I used in the first place and I go through all the steps to the same result. Any help would be very much appreciated.

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