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‎09-24-2018 03:16 PM - last edited on ‎09-24-2018 03:29 PM by Retired

HP Recommended
Product: HP Pavilion 17 Notebook PC

Hi,

 

I have an HP Pavilion 17 Notebook PC that doesn't boot. The diagnostic test indicates a problem with the hard drive. The failure ID is Q4PP03-7GS98A-MFPWL1-60UC03. Would you please interpret this number for me.

 

Also, can you interpret this Product configuration ID for me: 0972110002405f10000620180?

 

HP Pavilion 17 Notebook PC
Product Number J9N59UA#ABA
Serial Number [edit]
Born on Date 01/26/2015
System Board ID 227F
Product configuration ID 0972110002405f10000620180
System Board CT number PEMKD018J7X2Z9
BIOS version F.43

 

Thank you for your assistance.

 

Thanks for your help.

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