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‎01-19-2020 11:58 AM

HP Recommended
Product: Envy-17-K112nl
Operating System: Microsoft Windows 10 (64-bit)

For several months I have the following problem: I shut down the computer by "shut down the system". The PC shuts down (black screen) but the power button (mechanical) remains with the light on. Then I hold it down and it goes out.
Something remains active because when turned off it discharges the laptop battery.
What can I do ?

Who Me Too'd this topic
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