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‎07-22-2020 04:28 PM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Printer keeps going into a deep sleep mode. Then I have to unplug it then plug it back in, to have wake it up. Touching screen does nothing. Power button won't shut it off. But blue light showing bluetooth is on. Tried everything I can think of. Tired of reaching back to unplug it. PS. power button stays lit also

 

I've read and tried the solution at the thread below, but it does not work.

https://h30434.www3.hp.com/t5/Inkjet-Printing/Printer-sleeps-and-I-cannot-wake-it-up/td-p/6913670

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