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‎10-16-2021 08:02 AM - last edited on ‎12-17-2021 05:51 AM by HP Administrator

HP Recommended
Product: OMEN Desktop PC 30L GT13-1709ng
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, 

 

I bought a GT13-1705ng a month ago. Within the first 2 weeks I got several (different) bluescreens - most of them either internal power errors or clock watchdog errors. Also the Windows Event Viewer showed warnings from the WHEA-Logger with Event ID 17 coming from the SSD. That's why I sent the computer back and wanted to have it replaced. 

 

Since GT13-1705ng is not available anymore, I talked with the support staff and got the GT13-1709ng model instead as a replacement which is identical but has the i7 instead of the i9 which doesn't really matter to me that much since they are very similar in benchmarks. It arrived today.

 

Up till now I don't have any bluescreens, however the event-logger shows the exact same warnings (Event ID 17): 

 

A corrected hardware error has occurred.

Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x2:0x0:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_15B7&DEV_5006&SUBSYS_500615B7&REV_00
Secondary Device Name:

 

according to pcilookup it should be caused by the SSD (WD Black SN750 / PC SN730 NVMe SSD). 

 

Since both computers had the same warnings, I would assume that it's not a hardware defect but instead some kind of hardware configuration, driver or software issue. 

 

Any help is appreciated. 

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