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‎11-15-2023 02:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I've been having some issues with the network connection dropping from a couple USB-C G5 Docks and I would like to update the firmware on them as I've seen record of this being a solution to a known issue in the past.

 

I've only recently inherited these devices and have no idea what firmware they're on currently, and the post that details the firmware upgrade as a solution was from 2021. I'd like to just upgrade both docks to the latest firmware available but whenever I try to go to the support page for the dock I get redirected to a 404 error. I've tried different browsers and different PCs.

 

Is it possible to get a direct link to the latest firmware or to have HP look into and fix this page so I can download it directly? This is the normal version of the Dock I'm looking for, not the "essential" version.

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