• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-11-2024 11:45 AM - last edited on ‎03-11-2024 12:45 PM by Moderator

HP Recommended
Product: OMEN by HP 45L Gaming Desktop PC GT22-1000i (6C1R8AV)

Good morning, the computer arrived today.
I am so angry that my computer which I spent 4048 euros on and only used for a month and a half broke and after sending it to your service for repairs it was reduced to this state:

Very dirty, full of stains and dust, no cleaning was carried out, in fact I sent the computer very clean which can also be seen from the photos of the previous emails I sent before sending it for repair.
On the sheet it says that they changed the motherboard and the video card but the original cables were not installed and they are also badly organised.
The computer and box arrived deformedand, some pieces broken

To conclude my request is the following: I ask for a new working computer with safe packaging shipped with BARTOLINI NEVER UPS!!! or be reimbursed for the full cost of the PC €4048.

Thank you!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.