Scan to Email Problem

[MDS24]

Seems I am unable to scan a document from my printer to an email.   In the "Scan to Email" section setup (Step 1), I am using my email address.  In Step 2, what SMTP Server is used ??  Do I use SMTP for **bleep** (google) ?    In the Server Authentication section, do I use my **bleep** email address and my **bleep** (google) password for authentication ??  I keep failing on every attempt I make.   Anyone's assistance is GREATLY appreciated.   Thank you

[Repairatrooper]

Here is google's guide https://support.google.com/a/answer/176600?hl=en

Couple of notes:

yes you use a google SMTP server

you will need to setup a App password on your google account and that is the password you would enter on the printer. details here https://support.google.com/accounts/answer/185833?hl=en

[Dragon-Fur]

@MDS24 

Welcome to the HP Community --

I think you might be tripping over Google's email security.

What?

Google and other providers have abandoned (disabled) "Less Secure Apps" access and move to tighter security.

You need to enable 2-step verification (2FA), then create and use an App Password in place of your regular email password in the SMTP Profile setup.

Poof!  Golden.

Details follow...

Your Printer EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Settings / Scan to Email Setup

OR (New Format EWS / New Printers) - FYI for those reading (sample provided later in this message)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

1)  Section General > Email Servers

And, next

2)  Section Scan > Scan to Email

==============================

Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

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Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.  
• Make note of the password  (snip or write it down)
  
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Make note of your App Password >> Enter the 16 App Password (no spaces) in Scan to Email in place of your regular password.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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EWS_9025_Scan-to-Email_Setup_5

Sample - EWS - New Format - Scan to Email - SMTP Profile Setup

EWS_9135_Scan_to_Email_Default_Options_4

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