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‎05-27-2016 07:13 AM

HP Recommended
Product: Envy 5530
Operating System: Microsoft Windows 8.1 (64-bit)

My printer was down, so I unsubscribed,  Now I am trying to make the printer work and I need to reenroll the same printer.  Can I do that?  How do I do it?  Do I need to treat the same printer as a "NEW" printer?

Thank you

1 REPLY 1

‎05-27-2016 08:54 AM

HP Recommended

Hi @ReneeDATC

 

Welcome to the HP Support Forums. I understand that you are trying to re-enroll your printer into the Instant Ink program. I would like to help. 

 

For the most part you do have to treat the printer as a "new" printer. You can log into your Instant Ink account and select "Enroll Another Printer". You can then pick a plan. On the next screen/step you will have an option to either add a new printer via the printers claim code, or select the printer that is already on your HP Connected/Instant Ink account. 

 

It should then just be a matter of verifying the shipping and billing information. 

 

If you have any questions, or this does not resolve the issue, let me know.
If this resolves your issue, please click Accepted Solution. This will allow other people with the same issue to find the solution easily. If you wish to say thanks, feel free to click Kudos.  

 

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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