April 20, 2012 - last edited April 24, 2012
The story of this week is really the unparalleled success of EXPERT DAY, an event that took place for 24 hours beginning at 7am on April 18th (Pacific Time).
The great thing about the HP Support Forums is that there are always Experts hanging out answering questions and fixing problems. On Expert Day though, we FLOOD the forums with HP Experts - these are engineers and many other technical specialists taking a break from their day jobs to assist members with their computing and printing questions online.
This Expert Day, we had the most Experts we have ever had participating, and they hailed from every region worldwide to provide 24 hour coverage for the event.
Here were some really great quotes that came in during Expert Day:
"You are a life saver and I thank you very much." (said to Daniel_Potyrala)
THANK YOU. THANK YOU. THANK YOU. I can't tell you how much I appreciate the help!” (said to KevinD2011)
“Thanks! Yea it's almost impossible to find a good answer from anywhere… have a great day...” (said to Futureperfect)
“Thank you so much for your feedback - at least now I have options and as of yesterday, I didn't even have those! I greatly appreciate your time in answering - it was a terrific help… Thank you again for sharing your expertise!” (said to kkcb9395)
"THANK YOU VERY MUCH FOR YOUR HELP. I FOLLOWED YOUR INSTRUCTIONS AND THIS FIXED MY PRINTER ERROR. I AM NOW ABLE TO PRINT. THANK YOU FOR YOUR QUICK RESPONSE TO MY PROBLEM. I AM VERY SATISFIED WITH MY HP C6280 PRINTER" (said to chipsrus)
Hopefully everyone got their tough questions answered! Thank you, Experts, for making the event so terrific!
The next Expert Day on the HP English Consumer Support Forum will take place in the Fall. Keep your eyes on this page - we'll post the dates there as soon as they are determined.