Poly 60 case firmware won't update

[heychris]

Hi,

I've noticed that 223.430.0.5037 firmware is available for the case of the Poly 60 headset.  I've had some issues with battery drainage.  I'd like to try updating from 223.430.0.5032.  I've tried repeatedly to update the firmware.  Poly Lens tells me that the case needs to be plugged in via USB to update.  I do that, but the update button is greyed out.  I see where I can manually update the firmware.  Does anyone know where I can get the firmware to manually update?

Thanks

[JakeTheMu55]

Strange as this is happening to mine also! 

[JOVAZ]

Make sure the Free60+ buds and charge case are running the same firmware version.   I’ve seen premature discharge of the buds and where  a single bud won’t charge when the buds and case are on different firmware versions.  

Please update the Touch charge case for the Voyager Free 60+ using the Desktop POLY Lens  App.

1. Plug in the Charge case with USB cable (PC <> Charge case)

2. Plug in BT700 and pair the earbuds with PC

3. Download Poly Lens App for PC (Mac or Windows)

https://www.poly.com/sg/en/products/services/cloud/poly-lens/app#

4. Update the Software for the charge case.

5. For BT700 USB adapter software update, after the charge case is updated, put the earbuds backinto the Charge case and then select "Update" (which will update the BT700)

For more resources on Poly Voyager Free 60 series:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjhA_f0lycGUhE7qgWjvtTU