• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-24-2017 02:24 AM

HP Recommended
Product: EliteBook 8740p
Operating System: Linux

I reset the bios in the bios setup, and after reboot I can't accept the screen that asks if if it can reset the fingerprint scanner (F1 to accept of F2 to deny).

 

I have tried to reboot and also get back into the bios but all options lead to that particular reset fingerprint question

 

1 REPLY 1

‎04-04-2017 12:19 PM

HP Recommended

Same problem here - on the same model, in fact. Let me add that I just did a BIOS update prior to the reset, using the latest driver from the HP site.

 

For now, my laptop is a dead weight. Any help is much appreciated.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.