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Locked

‎04-01-2017 05:59 PM

HP Recommended
Product: Envy x360 15-aq100na
Operating System: Microsoft Windows 10 (64-bit)
My Envy 360 laptop is frozen and won't power off. Been pushing the power button and it wouldn't turn off or unfreeze.
9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-02-2017 01:05 AM

HP Recommended

Hi @419bebe

 

Welcome to the HP Support forum. Thank you for posting.

 

Please, check this article >> http://support.hp.com/us-en/document/c01684768

and try the Hard reset/restart option.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

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1 REPLY 1

‎04-02-2017 01:05 AM

HP Recommended

Hi @419bebe

 

Welcome to the HP Support forum. Thank you for posting.

 

Please, check this article >> http://support.hp.com/us-en/document/c01684768

and try the Hard reset/restart option.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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