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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-24-2017 07:12 AM

HP Recommended
Product: HP EliteBook 840 G3 Notebook
Operating System: Microsoft Windows 7 (64-bit)

Hi,

I have issues where my Notebook has crashed three times in the past month.

 

It completely shuts down with no warning.

 

Yesterday I have had the BIOS upgraded and up to now it has not crashed.

I am also seeing the message 'Video Driver has recovered' - normally when in Excel.

 

Checking the event log I still have thousands of WHEA Logger Event 19. (24 thousand per hour , 261k per day).

 

 

Any advice on what to do next?

 

thank you

5 REPLIES 5

‎03-24-2017 07:21 AM

HP Recommended

@Loosecanons1

 

Do you have a 6th gen CPU???

 

REO

‎03-24-2017 07:39 AM

HP Recommended
It's an
Intel i5 6200U CPU 2.3 GHz

‎03-24-2017 07:45 AM

HP Recommended

@Loosecanons1

 

Look at this link.

 

It is for Event 17 but is very close to being the same.

 

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/WHEA-Logger-flood-Event-ID-17/td...

 

REO

 

And that is a 6th gen CPU.

‎03-24-2017 07:53 AM

HP Recommended
I will take a look thank you

‎03-24-2017 05:27 PM

HP Recommended
From what I can see it looks like I need to update my drivers.
This may also explain why I am seeing video recovery messages

I will look into it
Thank you
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