HP tablet Slate 10 going off while busy with opparations

[Jakes32]

My HP tABLET (SLATE 10 )     Goes off while you busy with it . then I whiches it back on - again the tablet goes off with in 2min - with out any warning- then it happens about 3/4 times - then the tablet just goes off & doesnt wanna go back on 

I read on the HP web site - that i must put it back on factory setting - which i did

And still this thing is doing the same thing  - rather fustrating

Please can you guys help 

thanks

[Jeet_singh]

Hi @Jakes32,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that your HP Slate 10 tablet turns off randomly, I'll try my best to help you with this,

To provide you with an accurate solution, I'll need a few more details:

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Does the tablet turns off completely or is the screen doing what it's supposed to and going into hibernation to save battery charge?

When try to wake it up does it show the HP logo and reboot, or are you immediately back at the launcher screen?

Is the device charging normally?

In the meantime, let's try these steps to ensure we have followed it correctly

Perform a Hard Reset on the Tablet: With the tablet powered off, press and hold the volume down, volume up, and power buttons at the same time.

If the issue persists, I would suggest this could be a hardware issue, I would recommend you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,