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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-09-2017 01:00 PM

HP Recommended
Product: ZBook 15 G2
Operating System: Microsoft Windows 7 (64-bit)

Hello Everyone,

 

I have run into a problem after wiping and reloading a client's laptop.  I am working on a ZBook 15 G2 (F1M37UT).  I have wiped and reloaded Windows 7 Professional 64 bit.  I have been able to install all drivers but one.  I am still getting a bang in device manager for PCI serial port.

 

i have checked the device ID and it this is what it shows.  PCI\VEN_8086&DEV_8C3D&CC_070002.  If anyne can help me with this, it will be greatly appreciated.  Thank you for the time.  Have a great afternoon everyone!

 

 

Respectfully,

 

George D.

2 REPLIES 2

‎03-09-2017 01:55 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp68001-68500/sp68428.exe

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‎03-22-2017 07:59 AM

HP Recommended

The device id "8c3d" is Intel Active Management Technology - SOL (COM3). The drivers are serenum.sys and serial.sys files. I think that you need to install chipset driver to install this device.  The Intel Chipset Installation Uility for Windows 7 OS is at  

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6978815&swItemId=ob_173443_1&swEnvOid=405...

 

I work for HP. All opinions and comments are my own.

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