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‎03-17-2024 03:40 PM

HP Recommended
Product: HP ZBook Fury 15 G7 Mobile Workstation (26F75AV)
Operating System: Microsoft Windows 11

Hello!

I am turning to you, because after two years of usage I have got following problem with my notebook: drive is BitLocker encrypted, during boot I must enter the key. Suddenly keyboard stopped working, neither numeric buttons or functional keys. 

What I have already checked:

  • external USB keyboard is working fine
  • internal keyboard not working in bios as well
  • after entering BitLocker key via usb keyboard and booting up operating system, notebook keyboard working well
  • if I enter via usb keyboard to integrated keyboard test, inside the test all keys of notebook keyboard are fine, once I exit from test menu with F2, notebook kexboard not working again
  • already tried bios settings reset, power button hold 20 sec. but nothing helped until now.

Any help or suggestion are welcome

Thanks!

BR Attila

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