Reading Old Hard drive via USB Caddy

[Zoe_W]

I am trying to use this PC to read a previous hard drive from another HP pavilion (purchased in September 2016 but now written off by my insurers as the screen got damaged and could not be replaced) vis a USB caddy.

Using the current USB caddy I get a message that it needs to be USB 3.0 compatible and the drive will not read. I have checked with my local tech support and the drive is readable on their system.

How can I resolve this as I need to access it, to retrieve a one off program which was not fully backed up before the laptop got damaged

[Huffer]

So I gather it is a usb 2.0 caddy/adapter? Have you tried plugging it into a USB 2.0 port on another computer? 

[banhien · Accepted solution]

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@Zoe_W wrote:

...  How can I resolve this as I need to access it, to retrieve a one off program which was not fully backed up before the laptop got damaged

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Hi,

No, I believe the problem is NOT due to USB 2.0 or USB 3.0. I saw this problem many times and the very simple solution: please do NOT use HP machines, somehow the old HDD has a signature and other HP machines simply reject.

After moving data to other machine, you can format it and you can use on any machine.

Regards.

[Zoe_W]

Thanks I will try Opening it with another PC/Tablet which is not a HP.