Thunderbolt 3 150 W connecting problem

[VIGINO]

Hi

I bought a Zbook Studio G3 Mobile 15" with a docking Thunderbolt 3 150W.

I can't connect these two togheter. Is there anyone who has similar problem?

[TonyBedford · Accepted solution]

I also have a zBook 15 G3 with a 150w Thunderbolt 3 dock.  I am running Windows 7 Enterprise 64-Bit.

Here is what I have loaded that gets them connected:

In the BIOS, the advanced/port options is set to No Security

The BIOS is 1.06 Rev A (SP76037)

The Thunderbolt Firmware is 16.1.7.0.6 (applied with SP74935)

Intel Thunderbolt Secure Connect 15.3.39.250 (SP74783)

ASMedia eXtensible Host Conrtoller (xHCI) driver 1.16.33.1 (SP75871)

Intel USB 3.0 eXtensible Host Controller Driver 4.0.4.51 (SP74851)

Conexant USB Audio Driver for Docks 1.31.36.14 (SP74876)

With this configuration, I am getting problems with the USB ports not working after a reboot, then getting a stop 9F when shutting down after the reboot.  I have a case open with HP to get this resolved, but do not know if it is specific with my hardware or not. 

[VIGINO]

Thank you very much for you input, The option was not OK in the BIOS.

For the rest everything seems to work perfectly.

My USB is recognized when I reboot.

The ventilation of my PC is blowing a lot now. I will look if there is some info about it. 

[robmgy]

Has this been resolved? I am having the same issues.

I only purchased my studio on thursday and the HP rep recommended the Thunderbolt 3.

The thunderbolt turned up today and doesnt work!!!

[MSLEEE]

First of all, please look at the revised Customer Advisory.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c05178033

First, we need to update the System BIOS to 1.11 for ZBook 15 G3/17 G3 and 1.14 for ZBook Studio G3 notebooks. In order to update the specific driver or firmware, the dock should be attached as well. The CA above include when the dock should be attached.

Even though you have updated all of drivers, firmwares and System BIOS to the latest ones and have any problem, please contact HP Support.

Hop this helps.