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‎03-13-2017 04:41 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I cannot seem to get my HPDM  Ver 4.7.3610.26436  to find any devices. DHCP and DNS setup. Get this error in gateway Log.

Please help

 

 

 

017-03-13 15:30:04 INFO [2668] TaskMgmt\AgentWalking.cpp@408 <Report type="GatewayTask" ErrorCode="0"><SubTask ID="WalkAgent" Percentage="97"><ErrorCode></ErrorCode><ErrorDetail></ErrorDetail><FailureIP>172.16.5.195</FailureIP><FailureIP>172.16.5.196</FailureIP><FailureIP>172.16.5.197</FailureIP><FailureIP>172.16.5.198</FailureIP><FailureIP>172.16.5.199</FailureIP><FailureIP>172.16.5.200</FailureIP><FailureIP>172.16.5.201</FailureIP><FailureIP>172.16.5.202</FailureIP><FailureIP>172.16.5.203</FailureIP><FailureIP>172.16.5.204</FailureIP><FailureIP>172.16.5.205</FailureIP><FailureIP>172.16.5.206</FailureIP><FailureIP>172.16.5.207</FailureIP><FailureIP>172.16.5.208</FailureIP><FailureIP>172.16.5.209</FailureIP><FailureIP>172.16.5.210</FailureIP><FailureIP>172.16.5.211</FailureIP><FailureIP>172.16.5.212</FailureIP><FailureIP>172.16.5.213</FailureIP><FailureIP>172.16.5.214</FailureIP><FailureIP>172.16.5.215</FailureIP><FailureIP>172.16.5.216</FailureIP><FailureIP>172.16.5.217</FailureIP><FailureIP>172.16.5.218</FailureIP><FailureIP>172.16.5.219</FailureIP><FailureIP>172.16.5.220</FailureIP><FailureIP>172.16.5.221</FailureIP><FailureIP>172.16.5.222</FailureIP><FailureIP>172.16.5.223</FailureIP><FailureIP>172.16.5.224</FailureIP><FailureIP>172.16.5.225</FailureIP><FailureIP>172.16.5.226</FailureIP><FailureIP>172.16.5.227</FailureIP><FailureIP>172.16.5.228</FailureIP><FailureIP>172.16.5.229</FailureIP><FailureIP>172.16.5.230</FailureIP><FailureIP>172.16.5.231</FailureIP><FailureIP>172.16.5.232</FailureIP><FailureIP>172.16.5.233</FailureIP><FailureIP>172.16.5.234</FailureIP><FailureIP>172.16.5.235</FailureIP><FailureIP>172.16.5.236</FailureIP><FailureIP>172.16.5.237</FailureIP><FailureIP>172.16.5.238</FailureIP><FailureIP>172.16.5.239</FailureIP><FailureIP>172.16.5.240</FailureIP><FailureIP>172.16.5.241</FailureIP><FailureIP>172.16.5.242</FailureIP><FailureIP>172.16.5.243</FailureIP><FailureIP>172.16.5.244</FailureIP></SubTask></Report>
2017-03-13 15:30:04 TRACE [2668] TaskMgmt\AgentWalking.cpp@424 Walking thread exit.
2017-03-13 15:30:04 DEBUG [2668] common\misc\CThread.cpp@89 Thread End: CAgentWalking
2017-03-13 15:30:05 ERROR [7216] ReportMgmt\ReportSender.cpp@176 Failed to connect to server.
2017-03-13 15:30:05 WARN [7216] ReportMgmt\ReportSender.cpp@226 Cannot send report 263 to Server. The report will be moved to .failure_rpt folder.
2017-03-13 15:30:05 DEBUG [7216] ReportMgmt\ReportSender.cpp@239 Remove report263.
2017-03-13 15:30:05 DEBUG [7216] ReportMgmt\ReportSender.cpp@242 The report has been removed.
2017-03-13 15:30:05 TRACE [7216] ReportMgmt\ReportSender.cpp@249 Send report thread exit.
2017-03-13 15:30:05 DEBUG [7216] ReportMgmt\ReportSender.cpp@28 ReportSender is going to exit.
2017-03-13 15:30:05 DEBUG [7216] ReportMgmt\ReportSender.cpp@35 Waiting for report receiving thread,0
2017-03-13 15:30:05 INFO [7216] common\misc\simpleconn.cpp@64 Sent successfully: From:1

1 REPLY 1

‎03-22-2017 09:13 AM

HP Recommended

It seems the Gateway has communication issues with the Server.

Is the HPDM Server on a different machine as the Gateway?

Is the HPDM Server Service running?

Is a manual discover devices working?

Are the required ports opened that are mentioned in the HPDM Admin Guide?

I would suggest to open a case with HP Support at www.hp.com/support

I am an HP Employee.
My opinions are my own and do not express those of HP.
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