• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2017 11:20 PM

HP Recommended
Product: T620
Operating System: Microsoft Windows 7 (64-bit)

We have a mix of HP T510/T620 thin clients and they all disconnect RDP sessions when a user idles for just a few minutes, when the user returns the remote connection is showing the remote session but once they start using the computer it disconnects and they have to reconnect the remote session.

 

We have tried to use an unmanaged switch but this doesn't solve the issue, has anyone seen this and is there a setting we can change to stop this from happening?

1 REPLY 1

‎03-02-2017 08:45 AM

HP Recommended

Have you tried to change to power options on the ThinClient? Is there anything like energysaving or a screensaver?

 

Does this also happen, when you use a normal computer for the RDP connection or just with the ThinClients? Does it affect all ThinClients or just some?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.