HP z840 workstation TPM upgrade

[Aaron89]

I managed to get the email address of my customer's HP technical rep - and I've emailed him directly as well.  We were sent an instruction sheet with detailed instructions of the upgrade process - but it references BIN files I haven't been able to find on the HP support site.  Hopefully the HP rep can supply the required file - or provide a download link.

Cheers.

[Aaron89]

I did finally get a response from the HP support chain.  They provided a link to an HP FTP site where I was provided a BIN file "TPM12_4.40.119.0_to_TPM20_5.62.3126.0.BIN" - which is exactly what I needed.

I politely suggested to the email chain (there were several HP contacts) that they put this file on the support pages - they're applicable for Z440, Z640 and Z840 workstations.  I'm sure I'm not the only person with this issue.

Cheers all.

[jmckinnon]

Great - I'm glad you got the file. I also got my response from level 2 support today and was given an FTP site as well - since it's password protected I wouldn't post it here.

In my case I got/needed:

TPM12_4.43.257.0_to_TPM20_5.80.2910.2 since I had the TPM patch from the recent Infineon issue. The zip file also had TPM12_4.40.119.0_to_TPM20_5.51.2098.0.

Now at TPM 2.0

I'll also recommend they post this under drivers or a help article - I was really surprised it wasn't.

[Aaron89]

I politely suggested the same to the HP rep that sent me the information.  That's my major pet peeve with HP:  good systems - hard to find the support information.  Another vendor (rhymes with Bell) has a better organized support section.  Hopefully they'll post the information where it's easier to find.

[Thilo77]

How did you get level 2 support? We need also the TPM upgrade for Z440 and Z840 but the support links are not working at the HP web package.

[Aaron89]

The person within our organization who did the purchasing put me in touch with Tier II.  They sent me links to an FTP server with the files I needed - but those were temporary accounts that I'm sure are expired.

If you would send me a PM here I'll send you their email addresses, and hopefully they'll help you also.

Cheers.

[Oubadah]

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@Aaron89

wrote:

I did finally get a response from the HP support chain.  They provided a link to an HP FTP site where I was provided a BIN file "TPM12_4.40.119.0_to_TPM20_5.62.3126.0.BIN" - which is exactly what I needed.

I politely suggested to the email chain (there were several HP contacts) that they put this file on the support pages - they're applicable for Z440, Z640 and Z840 workstations.  I'm sure I'm not the only person with this issue.

Cheers all.

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@jmckinnon

wrote:

Great - I'm glad you got the file. I also got my response from level 2 support today and was given an FTP site as well - since it's password protected I wouldn't post it here.

In my case I got/needed:

TPM12_4.43.257.0_to_TPM20_5.80.2910.2 since I had the TPM patch from the recent Infineon issue. The zip file also had TPM12_4.40.119.0_to_TPM20_5.51.2098.0.

Now at TPM 2.0

I'll also recommend they post this under drivers or a help article - I was really surprised it wasn't.

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Would you be so kind as to gebnerate a SHA hash from the TPM12_4.43.257.0_to_TPM20_5.80.2910.2.BIN / TPM12_4.40.119.0_to_TPM20_5.62.3126.0.BIN file provided to you by HP?

[Oubadah]

I have an Elitebook Folio 1040 G2 with SLB9660 TPM.

HP only provides a 4.43.257.0 firmware updater for it (TPM 1.2 to 1.2), so I installed that first.

I then acquired TPM12_4.43.257.0_to_TPM20_5.80.2910.2.BIN from Super Micro's server and tried to use TPMConfig64.exe (from HP's SP81900 package) to flash it. The GUI just said that the TPM wasn't compatible.

So I guess  Super Micro's TPM12_4.43.257.0_to_TPM20_5.80.2910.2.BIN  is different to the TPM12_4.43.257.0_to_TPM20_5.80.2910.2.BIN HP is handing out. Or did you guys get a different TPMConfig64.exe? Or maybe it's something to do with the EliteBook.

Super Micro's file:

Name: TPM12_4.43.257.0_to_TPM20_5.80.2910.2.BIN
Size: 381545 bytes

SHA256: 9DF15A16494313CFDC7FEA4C92B0414F204DD322AE8A1D3DB737D321EB0F698C

[omasutani]

Hi, I have just succeeded update my z840's TPM from 1.2 (4.43) to 2.0 (5.62) with SoftPaq:

https://support.hp.com/us-en/document/c05806110/

SP87753 supports z840 and 1.2 to 2.0 conversion.