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‎05-12-2024 01:12 PM - edited ‎05-12-2024 01:15 PM

HP Recommended
Product: HP Z820 Base Model Workstation
Operating System: Microsoft Windows 10 (64-bit)

All USB 3.0 ports are not working both rear and front since replacing my motherboard. I doubt it is hardware related because it is affecting all USB 3.0 ports only. I have tried reinstalling the chipset drivers from the HP website, disabling from the Device Manager and restarting, and resetting BIOS to factory defaults. None of these worked even after restarting.

 

I have made sure that the USB drive I am testing with is working on other Windows 10 machines with USB 3.0 ports. The USB drive is getting no power, no lights on it turn on, unlike when I use it with other machines.

 

How do I get my USB 3.0 ports to work?

 

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1 REPLY 1

‎05-12-2024 01:13 PM

HP Recommended

I have made sure that the USB drive I am testing with is working on other Windows 10 machines with USB 3.0 ports.

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