charger/battery problem

[sake_31-]

im trying charge my laptop but the battery is decreasing despite being plugged in, but it will increase when it is turn off. Also the led is blinking orange and there is a buzzing sound coming from the battery i think? im not entirely sure how to describe that sound but it only comes when the laptop is plugged in, pls help

[Alden4]

Hi @sake_31-,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing some issues with your laptop's battery and charging. Here are a few steps you can try to troubleshoot the problem.

• Check the Power Adapter and Cable: Ensure that the power adapter is securely plugged into both the laptop and the power outlet. Also, check the cable for any signs of damage or fraying.
• Restart Your Laptop: Sometimes a simple restart can fix minor issues. Shut down your laptop, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on again.
• Reset the Battery: Some laptops have a reset button on the bottom or side of the device. Pressing this button can sometimes resolve charging issues.
• Update Drivers and BIOS: Make sure your laptop's drivers and BIOS are up to date. You can usually do this through the HP website or using the HP software.
• Check Power Settings: Your laptop may have power management settings that could be affecting charging behavior. Make sure these settings are configured correctly.
• Run Battery Diagnostics: Some laptops have built-in battery diagnostics tools that can help identify and fix battery issues. Check your laptop's user manual or the HP website for instructions on how to run these diagnostics.

The blinking orange LED and buzzing sound are concerning and could indicate a more serious issue with the battery or charging system.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support