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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-15-2017 05:38 AM

HP Recommended

 I recently purchased a desktop mini with wireless keyboard/mouse but there was no usb input device in with the packaging - could you tell me where in London I could purchase one? (DesktopMini product code : 826502-001), many thanks

2 REPLIES 2

‎02-16-2017 10:16 PM - edited ‎02-18-2017 10:07 AM

HP Recommended

The identification you provided is not standard or easy to use..... but I found a link that indicates your PC likely is a HP Pavilion 300-230 Mini Desktop PC.

 

Here is a quote from one of its manual, which may explain why you cannot find the physical interface for your keyboard and mouse: 

 

"NOTE: Depending on your computer model, the transceiver may be preinstalled in a USB port that is not visible from the outside of the computer."

 

Look that up your user's guide from this page, HERE.  Go to page 11:

 

http://support.hp.com/us-en/product/HP-Pavilion-Mini-300-Desktop-PC-series/7477739/model/7530602/man...

 

http://support.hp.com/us-en/document/c04805273

 

The physical interface may be the HP Link 5 system with keyboard/mouse.  We have a few computers that use that and it works great..... there is an on/off switch on the bottom of the Link 5 mouse, and maybe the keyboard.  You may need to replace batteries, but try turning the devices on first if they are switched off.

 

 

 

‎03-19-2017 11:39 AM

HP Recommended

reading the user guide to be able to connect the wireless keyboard/mouse by rebooting and pressin the F11 key does not seem to work.  Any further suggestions greatly apreciated?

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