[Filter: keyword] h0pe's post body matched "burn", board "Hardware".

[h0pe]

[Filter: keyword] h0pe's post body matched "burn", board "Hardware".

Post Subject: Re: spectre not charging

Post Body:

My Spectre x360 13-4005dx has a similar problem.  (Yes, out of warranty by about 1 year and 4 months) It will not charge, and has only about 5% battery left after backing up all data. The power light will not light up at all. (white or amber)   I sourced another internal DC charging port harness and replaced it ($30), but no joy.  The charger itself works, since I was able to charge a friend's laptop with it.

After taking off the bottom cover and carefully inspecting for burn marks or any obviously failed components, I am at a loss.

Personally, this kind of quality issue is embarrasing.  The last desktop computer that I personally built is still working after 6 years, and that is after carefully selecting components that I knew would last.  I thought that HP took the same care when selecting components to put in a $1500 high-end flagship laptop. (The last Dell that I owned lasted for 4+years of heavy use before needing to be replaced.)

If I am able to get the laptop fired up, what can I even do with the 5% battery remaining?  Is there a way to source an inexpensive motherboard for replacement from HP?

Body text "burn" matched filter pattern "burn".

Post by User[id=3031295,login=h0pe] has message uid 6373170.

Link to post: Re: spectre not charging

[DavidSMP]

Hi @h0pe,

Good Day and Welcome to the HP support forums. I have reviewed the post. 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

Hope this helps.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!