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HP DesignJet T830 36-in Multifunction Printer

Sorry for the repost - not sure if my reply shows on the original thread.

I am looking for the correct part for my HP T830 MFP - 36" Plotter/Scanner. This is a photo from the PCA board itself (F9A28-60070), and this is the situation after our power issues during a storm at our house (it damaged other equipment such as our home stereo AMP, HDMI port on the projector, and a network port on my PC). When you power up the plotter, the display does not light up, but the heartbeat light is strobing, and the Home/Question Mark/Return come on but are not responsive and go out after a few seconds. The carriage will eventually cycle and then return to home, and I get three beeps and then nothing. The power button is on and white (I can post a video) - I spent $5,000 on this used and have two complete refills of ink, so trying to repair than trash - I did have some say that I could use an F9A28-67020 that would give me just the print option and not the scanner, but I would like to get it back to completely operational if possible before going that route. The repair manual states the HP part number is F9A30-67001. Thanks in advance to everyone!

fkersh_2-1711326135435.png

These are photo's from mine

fkersh_0-1711325597072.png

fkersh_1-1711325607797.png

 

 

 

2 REPLIES 2
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Repairatrooper_0-1711337400319.png

Sorry I missed the MFP on your first post. The advice you were given about the F9a28-67020 is correct that this is the current replacement board however you should not lose scan function as this board is listed as the correct replacement for your model. Shows as in stock on HP Parts Store. Very pricey though at nearly 700 CAD.

 

 

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I thank you for your help - compared to the overall cost - $700 is a deal. I wish I could troubleshoot it down more, but everyone I talked to says that it is this all in one board 😞

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