• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Designjet 800

Anyone know how to go about resolving error code 11:11 on designjet 800?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Here is what the error means

 

System Error: 11:11

Problem

Description:

Trailing Cable badly connected.

Corrective Action: Reconnect the Trailing Cable correctly.

 

You will recolve it by reconnecting the cable or replacing it.

 

Best regards

 

Mike G

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

 

Here is what the error means

 

System Error: 11:11

Problem

Description:

Trailing Cable badly connected.

Corrective Action: Reconnect the Trailing Cable correctly.

 

You will recolve it by reconnecting the cable or replacing it.

 

Best regards

 

Mike G

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
HP Recommended

Thanks, I'll give this a try!

HP Recommended

What is a trailing cable?

HP Recommended

Is the cable that connects the carriage to the Main PCA

 

Now, if you are having some problems with your printer or questions, Post a new question.

Responding on a old or resolved one, will not give you visibility

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
HP Recommended

I have a bug in designjet 510
error 11:11
Can anyone advise me?
I turned the printer on
I see the tape is a bit worn out

 

where I can bay tape - pleace link 

 

18741916_783996011770006_1158220823_n.jpg

 

 

18762333_783995818436692_502544183_n.jpg

Join photo18741916_783996011770006_1158220823_n.jpg

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.