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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2017 08:59 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

Recently upgraded to the latest version of windows 10, I noticed that my Beats audio is now missing. How can I restore it?

 

Len

4 REPLIES 4

‎02-12-2017 10:14 PM

HP Recommended

Hi,

 

Please try to download and install the following software

 

        http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

Regards.

BH
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‎02-13-2017 07:35 AM

HP Recommended

Hi:

 

If you have a desktop PC, see if this IDT driver restores the Beats audio.  Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

‎02-13-2017 05:55 PM

HP Recommended

Yes installing the sp71717.exe program re-created the Beats audio program. It messed up my microphone connections, it took some manipulation to re-activate the front mike jack on my Envy PC. The rear jack has never worked even with HP tech support.

Len

‎02-13-2017 05:57 PM

HP Recommended

Hi, Len:

 

Glad that driver restored the Beats audio.

 

Paul

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