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- HP Community
- Archived Topics
- Desktops (Archived)
- Beats audio now missing

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02-12-2017 10:14 PM
Hi,
Please try to download and install the following software
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
Regards.
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02-13-2017 07:35 AM
Hi:
If you have a desktop PC, see if this IDT driver restores the Beats audio. Install and restart the PC.
This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.
File name: sp71717.exe
02-13-2017 05:55 PM
Yes installing the sp71717.exe program re-created the Beats audio program. It messed up my microphone connections, it took some manipulation to re-activate the front mike jack on my Envy PC. The rear jack has never worked even with HP tech support.
Len
