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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2017 08:13 AM

HP Recommended

I purchased a brand new dsektop from HP with the B&O soundcard in it. I have a 5.1 Creative Labs speaker system (that worked perfectly in my previous HP PC) that I connected (using the Green, Black and Orange jacks on the back of the system).  The sound is HORRIBLE,  low volume, just awful.

 

Can I change drivers or is my 5.1 soundsystem not compatible with this desktop/soundcard from B&O?. Or do I have to buy a new soundcard?????

 

Freddy

1 REPLY 1

‎02-08-2017 05:17 PM

HP Recommended

@Freddy_1,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing sound quality issues with your HP ENVY Desktop - 750-200nd (ENERGY STAR) PC.

 

This issue could occur if the audio drivers are not updated.

 

Please update the audio drivers from the link: http://hp.care/2ktpase

 

Note: as per the printer specifications, an internal speaker is not included with integrated audio. External speakers or headphones are required to hear the sound. Integrated audio is not available if a sound card is installed.

 

You may also check the printer specification from the link: HP ENVY Desktop - 750-200nd (ENERGY STAR) PC Product Specifications

 

Let me know how that works.
 

I hope you have a good day ahead.
 

Rainbow23 - HP Support.
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