Erase function no longer available in CD burner

[JohnMac3Rd]

My PC DVD CD burner has developed a fault.  The erase function is no longer available for use with RW discs. 

It will not work with any programme;  Realplayer, Cyberlink DVD Suite,  or any other programme using RW discs.

I run Windows 7 64bit on the PC and also run Windows 10 from an external hard drive.

The erase fault is present on each system.  I assume this means that the fault is within the sound section of the PC.    

I am not a PC geek and do not understand the technology behind what makes it work.

Would the problem be down to drivers?

I would be grateful for any help .

[The_Fossette]

Hi @JohnMac3Rd

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are unable to find the erase option on the DVD burner software.

I’d love to help!

Follow below steps to resolve this issue.

Uninstall the DVD drive drivers from device manager and reinstall.

Here is how it is done.

1. Press the Windows logo key + R to open the Run dialog box.
2. Type devmgmt.msc in the Run dialog box, then press Enter. ...
3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.

If the issue persists, I recommend you to try formatting the disc and see if you can do that. Also, check using a new rewriteable DVD.

Try using the Windows media player and check whether you can erase the data on the DVDs.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!