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‎01-08-2024 01:09 PM

HP Recommended
Product: HP ENVY Phoenix Desktop - 810-330qe CTO
Operating System: Microsoft Windows 10 (64-bit)

Sound card stopped working.  Speakers work fine on another PC.

Need info on compatible sound card to replace defective existing sound card.

Category:
6 REPLIES 6

‎01-08-2024 01:23 PM - edited ‎01-08-2024 01:25 PM

HP Recommended

Have you tried installing/reinstalling the W10 audio driver?

 

If you upgraded from W8.1 > W10 and never installed the newer audio driver, the audio will quit working at some point.

 

Tempo High-Definition Audio Driver (Original IDT)

 

6.10.6504.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

If you have already done that, this is a relatively inexpensive audio card that has native support for W10 as long as your PC has a free PCie x1 slot.

 

The specs for your PC indicate that the motherboard came with 3 PCIe x1 slots.

 

Amazon.com: Creative Sound Blaster Audigy FX PCIe 5.1 Internal Sound Card with High Performance Head...

1 person found this reply helpful
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‎01-08-2024 02:15 PM

HP Recommended

I'm going to have to replace the existing card with a new card.

I have updated the audio driver before.

Thanks for the assist.

1 person found this reply helpful
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‎01-08-2024 02:18 PM

HP Recommended

You're very welcome. 

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‎01-22-2024 04:32 PM

HP Recommended

Did you manage to find what card you have to buy. I have the exact same issue. Thanks

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‎01-22-2024 05:46 PM

HP Recommended

I did not.  Other aspects of the HP also started to fail so rather than throwing good money after bad I bit the bullet and bought a new PC.  AMZN had Dell's on sale, so I opted for a Dell.  I'm done with HP.

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‎03-19-2024 08:48 AM

HP Recommended

Thank you, Thank you, Thank you Paul. I've been trying to get my Logitech Z625 speakers working for some time. I was about to give up. But ran across this post and your suggestion and it WORKED. Thank You So Much!!!

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