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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-25-2016 04:52 AM

HP Recommended
Product: Hp envy 23 touchsmart desktop
Operating System: Microsoft Windows 10 (64-bit)
Help!!!! I forced a shutdown after my computer froze. I went to turn it back on and the power button lights up but the screen stays blank. Ivery tried to get into BIOS with F8 key. I've also tried multiple troubleshooting steps. Please help me find out what going on!!!
1 REPLY 1

‎05-25-2016 05:29 AM - edited ‎05-25-2016 05:39 AM

HP Recommended

There are two means of entering the BIOS.  

 

The first is by pressing the power button and immediately tapping the F2 key every half second to access the startup menu.

startup menu.png

 

The second is direct to the BIOS by tapping the F10 key every half second or so, immediately after pressing the power button.    

 

F8 will not invoke the BIOS of any HP PC or notebook that I have ever heard of.  I believe you must be thinking of another brand, perhaps a Packard Bell.

 

 

Hold down the Windows key and the B key at the same time. While holding those keys down, press the power button. That should invoke a BIOS recovery.  That may resolve your issue.

 

Have you tried the Black screen issue troubleshooting?  All of the troubleshooting please, not just part of it.  I will edit this in a few minutes and put in a link to the document. below this line. Look at the lockups and performance troubleshhting section. Were there any error essages or a blinking cursor?

http://support.hp.com/us-en/product/HP-ENVY-23-All-in-One-Desktop-PC-series/5295879/model/5296825

 

" I've also tried multiple troubleshooting steps. " is way too vague and generalized. Please help us to help you by being very specific.  


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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