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‎02-27-2017 05:07 PM

HP Recommended
Product: Pavillion HP 6531C
Operating System: Microsoft Windows 10 (64-bit)

My computer was booting up each morning no problem as I shut it off every night. Lately on the initial boot up Windows 10 will not load. I have to do a hard boot up and then windows loads normally. What could be the problem? My computer was bought in 2010. It came with windows 8 and I upgraded it to Windows 10 which has worked no problem until now. Please advise.

1 REPLY 1

‎02-27-2017 07:51 PM

HP Recommended

@604edc, welcome to the forum.

 

The symptoms that you are describing could be a failing power supply unit (PSU).  Here is a guide to help you troubleshoot it.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



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