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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Desktop stuck trying to boot

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04-05-2017 05:05 PM
Hello, recently I haven't been able to use my computer as I can't get into Windows. It randomly needed a disk repair that took about 12 hours and didn't work, and now when I start it up it gives me a bunch of options like automatic repair, system restore, system image upload, and reinstall windows. None of them work and I have no idea what to do.
04-07-2017 01:19 PM
Hey there! @John832, Thanks for stopping by HP forums!
I understand you have issues booting into windows on your PC.
Don't worry I would like to help you out.
Did you make any software or hardware changes on your PC?
Have you tried running system diagnostics on your PC?
Refer this article to know how to run system diagnostics on your PC.
Also, If the hardware test passes successfully try performing a system recovery from F11 and check if it helps.
Refer this article to know how to perform recovery from the system partition.
If the issue still persists, order a set of recovery kit from HP and perform a clean installation of windows.
Link to contact HP.
Hope to hear from you soon!
Have a wonderful weekend ahead! 🙂
A4Apollo
I am an HP Employee
