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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2017 05:05 PM

HP Recommended
Product: HP Slim Desktop 450-a24
Operating System: Microsoft Windows 10 (64-bit)

Hello, recently I haven't been able to use my computer as I can't get into Windows. It randomly needed a disk repair that took about 12 hours and didn't work, and now when I start it up it gives me a bunch of options like automatic repair, system restore, system image upload, and reinstall windows. None of them work and I have no idea what to do.

1 REPLY 1

‎04-07-2017 01:19 PM

HP Recommended

Hey there! @John832, Thanks for stopping by HP forums!

 

I understand you have issues booting into windows on your PC.

 

Don't worry I would like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried running system diagnostics on your PC?

 

Refer this article to know how to run system diagnostics on your PC.

 

Also, If the hardware test passes successfully try performing a system recovery from F11 and check if it helps.

 

Refer this article to know how to perform recovery from the system partition.

 

If the issue still persists, order a set of recovery kit from HP and perform a clean installation of windows.

 

Link to contact HP.

 

 

Hope to hear from you soon!

Have a wonderful weekend ahead! 🙂

 

 

 

 

A4Apollo
I am an HP Employee

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