Envy 700 Black screen and not able to access BIOS

[jordihp]

HP Envy 700 PC Series

Product No: D6M07AV#ABA

Model No: 700-010xt

I had a problem with my CD/DVD driver, so I found that one solution to fix the problem was to unistall the IDE ATA/ ATAPI controllers and reinstall it, I unistall it and then I shutdown the PC but when I start it  I'm getting now only a black screen.

I checked the power in the monitor and the cables, I have the HDMI and the digital cable connected to the monitor and both ports have the same black screen, then I tried with another monitor and still the same, also I connected the HDMI cable to my TV and also I'm getting a black screen.

I turn off the PC then disconnect the power cable and press the start button to reset the PC, i can see the light in the PC, then I connect back the power cable to the PC and start the PC again and still the same, then I restared the PC and press constantly "ESC" key to access the BIOS but I only see the black screen in the monitor and TV, also i tried to F10 to access the BIOS but i was not able.

Could you let me know if I'm doing something wrong to access the BIOS and/or in my troubleshooting steps?

[Riddle_Decipher]

@jordihp

Welcome to the HP Forums 🙂

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As I understand the Envy 700 Black screen and not able to access BIOS,

Don't worry as I have a few steps to help you get through this concern,

Please attempt the below steps:

Perform a hard reset

Attempt a BIOS recovery > desktops

Run the System Diagnostics tests

For more steps, click here

Let me know if those steps worked for you. 
If they did, that’s awesome! 
Give us some reinforcement by clicking the solution and kudos buttons,
that’ll help us and others see that we’ve got the answers!
Good Luck.

[jordihp]

@Riddle_Decipher

Thanks for the suggestions, unfortunately I did not mention that I have a desktop not a notebook, I tried the link for the HP Desktop - recovering the BIOS and looks like my desktop does not have this option.

I removed the video card and check that it was connected properly and also I used the DVI port that is in the motherboard and still have the black screen

Thanks for your help and time.

[A4Apollo]

@jordihp, Thanks for the response.

Thanks for trying out the steps.

As you mentioned that issue still persists after troubleshooting.

It is a hardware issue, Please contact HP for service options.

Link to contact HP.

Have a great day ahead! 🙂