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- HP Community
- Archived Topics
- Desktops (Archived)
- Envy freezes on startup

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05-10-2017 02:57 PM
Any suggestions?
05-10-2017 04:29 PM - edited 05-10-2017 04:30 PM
Hi Deafboyred
Generally, a factory reset should correct a driver or system corruption problems. Is the PC freezing as soon as a factory recovery is completed?
If yes, then you may have a hardware problem. The HP boot time diagnostics are good but can't find all hardware problems. HP diagnostics does not check the power supply. Have you tried setting the BIOS to defaults?
You could have a RAM, or motherboard, or graphics hardware problem which is not being detected. You have to check all components one by one or take the PC to a local tech to troubleshoot.
Grzy
05-11-2017 11:00 AM
05-11-2017 11:25 AM
I just powered it up again and bam!!! Suddenly it just loaded right up, took me through the new pc setup and I am now back up and running! I am not going to complain but **bleep**!? Lol
Problem seems to be resolved (for now).
Thanks for the response Grzy, I may be back. Lol
