HP Envy 23 turn on, but shows signs of life.

[AansZouhar]

I have had an HP Envy 23- Touch Screen All in one for a few years.

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It was working perfectly until now, no lag, no viruses...

Today, I had shut it down completely, and removed the cable.

The first time I turned it on in a new room, a message came up saying "Your PC has stopped working 😞 we will restart it", it restarted, and gave the same message, and sent me to Advanced Troubleshooting, one of the options was to shut down, we did so.

Now when I try to turn it back on, I hear the fans lightly, the power button is lighted, and the power brick continuesly has a green light on.

I have researched this issue, I've tried 5 or so troublehsooting steps numerous time, no change.

**HELP IS MUCH APPRECIATED**

[Jeet_singh]

Hi @AansZouhar,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand the computer is powering on, however, doesn't have a display on the screen anymore,

Don't worry as I have a few steps to help you get through this concern,

Please attempt the below steps:

Attempt a Bios Recovery

If the above steps work and the display turns on: Perform a hardware test to be on a safer side.

If the steps didn't work, use the below links for further assistance:

Computer Starts but Monitor/Screen Remains Blank : Click here

HP and Compaq All-in-One and HP TouchSmart Desktop PCs - Screen is Blank after Starting the Computer: Click here

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,