• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2017 04:53 PM

HP Recommended

I have a HP Envy h9-1420t. The upgraded video card fan stopped working. Trying to get the onboard video card to work. Pulled the covers off of the two DVI ports and tried both. No video. 

4 REPLIES 4

‎01-28-2017 05:17 PM - edited ‎01-28-2017 05:21 PM

HP Recommended

Hi,

 

What is the make and model of the video card that you are trying to use?

 

Review the below information.

Computer Does Not Start After Installing a Video Card (Windows 8,10)

 

The video ports on the back of the PC will be disabled by the BIOS when a video card is installed

 

HP ENVY 6055, >Custom PC - Z690, i9-12900K, 32GB DDR5 5600, quad NVMe drives 4K screen, NVIDIA 3080 10GB

‎01-28-2017 05:24 PM

HP Recommended

I purchased a EVGA GeForce GT 610 to replace the card that came with the computer. It did not display anything on the monitor. Then I removed the covers off of the two DVI ports on the back of the computer. Neither of those worked. 

‎01-28-2017 05:25 PM

HP Recommended

I removed the Nvidia card from the computer before inserting a new card and trying onboard video. 

‎01-28-2017 06:55 PM

HP Recommended

I tried everything in the Secure Boot link that you sent me to. No luck. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.