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Top Student
Posts: 5
Member Since: ‎01-03-2012
Message 1 of 8 (11,153 Views)

HP Pavillion 2 years old does not turn on!

I went on vacation adn disconnected my desktop to avoid any electrical surges or blackout problems. When I returned my desktop does not turn on.  I took it to Stapkles and they said if it doesn't turn on they cannot diagnose a problem.  It is not even 3 yrs old.  Please help. I purchased it form you diirectly.

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Provost
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Member Since: ‎11-21-2008
Message 2 of 8 (11,142 Views)

Re: HP Pavillion 2 years old does not turn on!

[ Edited ]

Marilug, welcome to the forum.

 

When requesting help, you should always include the make/model of the computer and/or monitor. This information is necessary for us to review the specifications of them.

 

This sounds to me like a failed power supply unit (PSU).  Here is a guide to help you troubleshoot the problem.  It would help to know exactly what happens when you push the power button.  Also, have you checked all of the connections?

 

Please click "Accept as Solution" if your problem is solved.

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Top Student
Posts: 5
Member Since: ‎01-03-2012
Message 3 of 8 (11,132 Views)

Re: HP Pavillion 2 years old does not turn on!

HP Pavilion slimline 3700 does not turn on, when I push the button nothing happens however the green light is on in the back.

Top Student
Posts: 5
Member Since: ‎01-03-2012
Message 4 of 8 (11,131 Views)

Re: HP Pavillion 2 years old does not turn on!

It's a Pavilion Slimline 3700 and nothing happens when I push the on button, except the green light  in the back is on.

Student
Posts: 1
Member Since: ‎01-04-2012
Message 5 of 8 (11,107 Views)

Re: HP Pavillion 2 years old does not turn on!

I have the same problem with my Pavilion slimline s3321p.  less than 3 years old.  It locks up and will not turn on but the green light on the back is on.  A yellow light sometime flashes from the power button.

Professor
Posts: 2,090
Member Since: ‎11-17-2008
Message 6 of 8 (11,077 Views)

Re: HP Pavillion 2 years old does not turn on!

[ Edited ]

Like Old_Geekster said, I would check the power supply:

http://support.hp.com/us-en/document/bph06788#N207

 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
Student
Posts: 1
Member Since: ‎01-01-2014
Message 7 of 8 (4,205 Views)

Re: HP Pavillion 2 years old does not turn on!

model is GH15L wil not turn on

Professor
Posts: 2,090
Member Since: ‎11-17-2008
Message 8 of 8 (4,124 Views)

Re: HP Pavillion 2 years old does not turn on!

Hi gfuller1,

 

I'm not familiar with that model. Can you list the full name of the product? (for example, Pavilion H8-1010)

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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