Hp 110 desktop password

[Baray]

My 90 year old friend had a problem printing and called 1.800.HP.INVENT support # she got transferred around and ended reached a foreign representative and followed his instructions so he could run tests on her computer. He stated it would cost $120 and demanded her bank account number. When she refused to give it to him he said F*** You I'm going to lock your computer and the screen went blank. I went over and hit CTL-ALT-DLT and restarted it from scratch it wiped all her software and reset it. It worked fine I also discovered her printer problem was that it was out of ink. A week later she lost power and when it came back on its asking for a password. She never had a power up password before. Is there anything I can do to get her back up and running. Please help she called the Geek Squad and they will fix it but she doesn't have $150 or more they estimate to get it fixed. Looked through the tips but they are all for mini's and laptops so I'm afraid to try any of those suggestions or worse.

[Paul_Tikkanen · Accepted solution]

Hi:

Normally a Power-on password on a desktop PC has to be cleared by moving the clear password jumper on the motherboard.

The problem is, there are no instructions or illustrations on the support page to indicate any of this information, so I am pretty much blind as to tell you exactly what to look for...

So you will have to be my eyes for me in this situation.  Here is the picture of the motherboard...as I look at it, I see what appear to be a few jumpers.  The ones I am particularly hopeful about, are the blue ones you see pictured on the lower right side on the edge of the motherboard.

Take a look at those, and at the white lettering on the motherboard which should describe their function.

Hopefully one will be a CLR CMOS jumper and the other, a CLR PSWD jumper.

You only need to be concerned with the CLR PSWD jumper.

Now it also looks to me like the jumpers can only be moved one pin to the left in the illustration.

The most common procedure to clear the BIOS password is this...

1. Power off and unplug the PC.

2. Move the CLR PSWD jumper over one pin (to the right or left as applicable).

3. Plug in and power on the PC.  The password should now be cleared.

4. Shut down and unplug the PC.

5. Move the CLR PSWD jumper back to its default position.

6. Plug in and power on the PC.

[Baray]

Paul

Thank you so very much. You made a an beatiful elderly Lady so very happy. She is sending you a kiss. She relies on her computer to play card games and email. I visited her and followed your instructions and it worked. 

Sincerely Grateful,

Betty

[Paul_Tikkanen]

You're very welcome, Betty.

Glad to have been of assistance, and kudos to you for helping your friend out!